Updated: 8 Sept 2021

Alert Level 1

Alert Level 1 at the Hub

All activities run as normal during Alert level 1. Checking in using our QR code or the alternative paper slip is now mandatory at all Alert levels.

Please keep up the good hand washing habits. Hand sanitizer will be available in multiple locations.

If you would like to maintain social distancing during Alert Level 1, please inform your trainer who will be happy to adapt their class. If you have your personal equipment, we encourage you to bring it to class. To purchase equipment, download the Glofox app or talk to our staff.

Alert Level 2

What to expect at Alert Level 2

The objective of the government at Alert Level 2 is to minimise the risk of transmission of the virus. At the Circus Hub, we follow the recommendations outlined in the Exercise NZ Framework and in the Sport NZ guidelines. Play, active recreation and sports can take place during Alert Level 2, with restrictions.

We are able to provide quick and efficient contact tracing with our booking system and the contact tracing register, and are able to ensure physical distancing is respected. We also keep track of the shared equipment used in class. We are confident that we can provide a safe training environment for all users with the procedures that we have in place.

We please ask everyone to stay home if you feel sick, have any flulike symptoms, or are waiting for results of a Covid test. Hand washing is compulsory for everyone before and after class, and after coughing or sneezing. 

How do you ensure contact tracing?

Our QR Code for the Covid tracer app is clearly visible in the entrance and waiting area, and we have a ballot box to leave your contact details in if you prefer using a paper slip. Please make sure to scan or sign in.

In addition to the government's contact tracing system, all students must be enrolled on our booking system to participate in a class. All staff and trainers also check in using our booking system. All Practice Club members are also required to check in on arrival. During level 2, we ask all groups to provide a list of all attendees' names and contact details. In short, everyone coming to the Circus Hub should sign in.

Do I have to wear a face covering at the Hub?

Everyone aged 12 and over must wear a mask. However, you can remove it while exercising. This means that you should arrive with your mask on and keep it on until your are ready to start training. You will be able to remove it at the start of your warm-up. You should put your face covering back on at the end of your training, or if you are having a break. 

We realise that some people may not be able to wear a mask due to a disability or mental condition, and this will be respected. If this is your case, please let your trainer know on arrival.

How does physical distancing works at the Hub?

We ask everyone at the Hub to maintain a 2-meter physical distance with others, both outside of training and during class. All classes will be kept separate from each other. No partnered skills will be offered on our adults' timetable during level 2.

For our kids & teens classes, each class will be treated as a bubble in which some physical contact will be permitted, but it will be minimised and kept between only a few students. The trainers will always maintain a 2-meter distance with the students. If you prefer that your child maintains physical distance with all others during class, let their trainer know and they will be happy to adapt the class.

Trainers will plan their class to avoid having to spot. Some beginner classes may not be offered for safety reasons, as beginners require more spotting.

We may ask you to wait on the training floor in the area where your class will be taking place instead of in the waiting area. This is to avoid having lots of people in the garage area at the same time between classes. You will also be able to bring your personal belongings and water bottle with you on the training floor (as long as it's not glass).

Can we share equipment?

Equipment sharing will be permitted between 2-3 students of the same class only. After a class, the equipment used will be disinfected.

Some equipment, like our aerial equipment, cannot be disinfected without risking to compromise the strength of the materials. This type of equipment will be set aside for a period of 72 hours until the next use.
 This means that no equipment will be shared between groups.

Will aerials be available during kids and teens classes?

We will be carefully managing our equipment to offer some aerials skills for kids and teens classes during Level 2 whenever possible. Please note that this may not be possible for all classes as we have limited equipment available to use.

What should I bring to class?

To help our staff with the cleaning, please bring a bag to place your personal belongings in.

You will be asked to remove your shoes before entering the training floor. If possible, arrive and leave with your training clothes on.
Bringing a towel for class may be useful. If you own any training equipment that you would like to use in class, bring it! If you own aerial equipment, you are more than welcomed to use it (as long as you can prove that it is safe/has been inspected).

For contortion classes, please bring a yoga mat and/or big towel. We also welcome you to bring yoga blocks if you have any.

Bring a FULL water bottle, as we would like to limit the number of people having to go on the mezzanine to refill their bottle.

Can I wait at the Hub before a class or to pick someone up?

As much as possible, we request that you arrive within 15 minutes before your class start time, and leave within 10 minutes after your class ends. This is to ensure we avoid a lot of traffic between classes in the entrance. If you arrive earlier, consider waiting in your car if you can.

We would appreciate if parents don't wait at the Hub during classes.

When picking someone up, we recommend that you let the person know you have arrived, then wait for them outside.

Is Practice Club open?

Practice Club is open during Alert level 2, but with restrictions.

Same rules apply as for everyone else:
- stay home if you are sick or waiting for a covid test result
- wash your hands on arrival
- wear a face covering (except while exercising)
- maintain a 2-meter distance with others.

The Circus Hub's equipment will not be available for use for Practice Club members, as we will be using it all for our classes. You can train aerials if you own your personal equipment only.

Duo skills (adagio, duo trapeze, etc)
 will be allowed only between people who were sharing a bubble at Level 3.

At the end of your training, please clean your training area. This includes any scatter mats or crash mats that you have used. Our trainers will be happy to show you what needs to be done.

During Alert Level 2, we will not take new members to Practice Club. 

If I own my personal equipment, can I train aerials?

Yes! We encourage people to bring their own equipment to train.
If you are a Practice Club member, you will be able to train on your own apparatus (a supervisor will rig it for you).

We have some equipment available for sale on the Store section on Glofox app (tissus still available). If you are interested in purchasing other aerial equipment (such as an aerial hoop), please let us know by sending us an email.

Can we train Chinese pole during Practice Club time?

We will have an equipment rotation calendar to track equipment use. If you would like to train Chinese pole during Practice Club, please get in touch with us to book a time. 

Can I book a private lesson?

Private lessons can go ahead, but only if you use your personal equipment. No Hub equipment will be available for private lessons. You must maintain a 2-meter distance at all times with your trainer.

Check out our Private Lesson page to book directly from our website.

Can I book a birthday party?

Birthday parties are available during Alert Level 2 but have restrictions for skills and equipment available. We will also ask you to provide a list with the names and contact details of all attendees. Please email us for info.

Can I get a refund for classes that were cancelled due to the lockdown?

If you had a booking and your class was cancelled, please send us an email. We will return your class credit to your account so that it can be used for a future class.

Kids & Teens classes: We will be sending everyone who was enrolled in term 3 an email with an online form at the end of the September. You will be able to let us know if you would like to use the cancelled class credits to reduce the price of a booking for term 4, if you would like to keep it as a credit to book a casual class, if you would prefer a refund, or if you would like to donate it to the Hub.

If you had a Practice Club membership, we can extend the expiry date if you send us an email.

Do you have any questions left unanswered? Get in touch at info@circus.org.nz