Updated: 26 November 2021
Traffic Light System
The Circus Hub will require valid vaccine certificates for everyone aged over 12 years and 3 months old under the new Covid Protection Framework (the traffic light system) to enter its premises and participate in any activity of the Circus Hub.
All our staff is fully vaccinated.
Thank you for your cooperation and support since the start of the pandemic!
Covid-19 Vaccination Policy
What to expect under each level of the traffic light system
As we require vaccine passes, we have more freedom to operate. The basics don't change at all levels:
Stay home if you feel sick and get tested. Only return once you have a negative result and don't have any more symptoms.
Contact tracing is mandatory for everyone. Please scan the QR Code or leave your details on a paper slip in the box.
Vaccine passes must be verified to enter the Hub.
Wash you hands regularly with soap, or use hand sanitizer.
Green and Orange
We will operate the same way under the Green and Orange level.
Masks are encouraged.
No physical distancing: adagio and partnered skills are permitted
Spotting is allowed.
All equipment is available.
There are no gathering limits
Masks are mandatory for everyone aged 12 years old and above.
1-meter physical distancing: No adagio or partnered skill allowed in classes and Practice Club.
All equipment is available, but use of personal equipment is encouraged. Aerials will be available during Kids and Teens classes.
Some classes may have smaller capacity to ensure physical distancing.
Gathering limits of 100 people. (Raw likely postponed or modified).
Getting your vaccine pass verified
Anyone entering the Circus Hub aged above 12 years and 3 months old will have to show a valid vaccine pass. You will most likely only have to show it once until it expires (but staff may request to see it if needed). We may request to see your ID.
Please see a staff to scan and verify your pass. You can also email it to us.
Anyone without a valid pass will be refused entry and participation in activities. You may also see your Glofox account locked until we can verify your pass.
Parents of youth students
Anyone who intends to drop off or pick up a student must have their vaccine pass verified. We will require to have at least one adult verified for every child enrolled.
Parents who do not have a valid vaccine pass will have to wait outside of the Hub.
Privacy: What information will be recorded
We value your privacy and will record the information we need only. This is:
You full name.
The expiry date of your vaccine pass.
Whether the vaccine pass is valid or not.
Any student you are related to (for young students).
We will not store any vaccine passes. All passes emailed will be deleted immediately once we have verified it.
Birthday Parties and Group bookings
Vaccine Passes will be verified on entry for anyone aged above 12 years and 3 months, even if you are not participating in the class. Your information will not be recorded.
Can I get a refund for classes that were cancelled due to the lockdown?
If you had a booking and your class was cancelled, please send us an email. We will return your class credit to your account so that it can be used for a future class.
Kids & Teens classes: We sent everyone who was enrolled in term 3 an email with an online form at the end of the September to let us know how you preferred using the cancelled class credits. Please note that credits expire if unused after 6 months. Credits for the cancelled classes must be claimed by March 2022.
If you had a Practice Club membership, we can extend the expiry date if you send us an email.
Alert Level 2
What to expect at Alert Level 2
The objective of the government at Alert Level 2 is to minimise the risk of transmission of the virus. At the Circus Hub, we follow the recommendations outlined in the Exercise NZ Framework and in the Sport NZ guidelines. Play, active recreation and sports can take place during Alert Level 2, with restrictions.
We are able to provide quick and efficient contact tracing with our booking system and the contact tracing register, and are able to ensure physical distancing is respected. We also keep track of the shared equipment used in class. We are confident that we can provide a safe training environment for all users with the procedures that we have in place.
We please ask everyone to stay home if you feel sick, have any flulike symptoms, or are waiting for results of a Covid test. Hand washing is compulsory for everyone before and after class, and after coughing or sneezing.
How do you ensure contact tracing?
Our QR Code for the Covid tracer app is clearly visible in the entrance and waiting area, and we have a ballot box to leave your contact details in if you prefer using a paper slip. Please make sure to scan or sign in.
In addition to the government's contact tracing system, all students must be enrolled on our booking system to participate in a class. All staff and trainers also check in using our booking system. All Practice Club members are also required to check in on arrival. During level 2, we ask all groups to provide a list of all attendees' names and contact details. In short, everyone coming to the Circus Hub should sign in.
Do I have to wear a face covering at the Hub?
Everyone aged 12 and over must wear a mask. However, you can remove it while exercising. This means that you should arrive with your mask on and keep it on until your are ready to start training. You will be able to remove it at the start of your warm-up. You should put your face covering back on at the end of your training, or if you are having a break.
We realise that some people may not be able to wear a mask due to a disability or mental condition, and this will be respected. If this is your case, please let your trainer know on arrival.
How does physical distancing works at the Hub?
We ask everyone at the Hub to maintain a 2-meter physical distance with others, both outside of training and during class. All classes will be kept separate from each other. No partnered skills will be offered on our adults' timetable during level 2.
For our kids & teens classes, each class will be treated as a bubble in which some physical contact will be permitted, but it will be minimised and kept between only a few students. The trainers will always maintain a 2-meter distance with the students. If you prefer that your child maintains physical distance with all others during class, let their trainer know and they will be happy to adapt the class.
Trainers will plan their class to avoid having to spot. Some beginner classes may not be offered for safety reasons, as beginners require more spotting.
We may ask you to wait on the training floor in the area where your class will be taking place instead of in the waiting area. This is to avoid having lots of people in the garage area at the same time between classes. You will also be able to bring your personal belongings and water bottle with you on the training floor (as long as it's not glass).
Can we share equipment?
Equipment sharing will be permitted between 2-3 students of the same class only. After a class, the equipment used will be disinfected.
Some equipment, like our aerial equipment, cannot be disinfected without risking to compromise the strength of the materials. This type of equipment will be set aside for a period of 72 hours until the next use. This means that no equipment will be shared between groups.
Will aerials be available during kids and teens classes?
We will be carefully managing our equipment to offer some aerials skills for kids and teens classes during Level 2 whenever possible. Please note that this may not be possible for all classes as we have limited equipment available to use.
What should I bring to class?
To help our staff with the cleaning, please bring a bag to place your personal belongings in.
You will be asked to remove your shoes before entering the training floor. If possible, arrive and leave with your training clothes on.
Bringing a towel for class may be useful. If you own any training equipment that you would like to use in class, bring it! If you own aerial equipment, you are more than welcomed to use it (as long as you can prove that it is safe/has been inspected).
For contortion classes, please bring a yoga mat and/or big towel. We also welcome you to bring yoga blocks if you have any.
Bring a FULL water bottle, as we would like to limit the number of people having to go on the mezzanine to refill their bottle.
Can I wait at the Hub before a class or to pick someone up?
As much as possible, we request that you arrive within 15 minutes before your class start time, and leave within 10 minutes after your class ends. This is to ensure we avoid a lot of traffic between classes in the entrance. If you arrive earlier, consider waiting in your car if you can.
We would appreciate if parents don't wait at the Hub during classes.
When picking someone up, we recommend that you let the person know you have arrived, then wait for them outside.
Is Practice Club open?
Practice Club is open during Alert level 2, but with restrictions.
Same rules apply as for everyone else:
- stay home if you are sick or waiting for a covid test result
- wash your hands on arrival
- wear a face covering (except while exercising)
- maintain a 2-meter distance with others.
The Circus Hub's equipment will not be available for use for Practice Club members, as we will be using it all for our classes. You can train aerials if you own your personal equipment only.
Duo skills (adagio, duo trapeze, etc) will be allowed only between people who were sharing a bubble at Level 3.
At the end of your training, please clean your training area. This includes any scatter mats or crash mats that you have used. Our trainers will be happy to show you what needs to be done.
During Alert Level 2, we will not take new members to Practice Club.
If I own my personal equipment, can I train aerials?
Yes! We encourage people to bring their own equipment to train.
If you are a Practice Club member, you will be able to train on your own apparatus (a supervisor will rig it for you).
We have some equipment available for sale on the Store section on Glofox app (tissus still available). If you are interested in purchasing other aerial equipment (such as an aerial hoop), please let us know by sending us an email.
Can we train Chinese pole during Practice Club time?
We will have an equipment rotation calendar to track equipment use. If you would like to train Chinese pole during Practice Club, please get in touch with us to book a time.
Can I book a private lesson?
Private lessons can go ahead, but only if you use your personal equipment. No Hub equipment will be available for private lessons. You must maintain a 2-meter distance at all times with your trainer.
Check out our Private Lesson page to book directly from our website.
Can I book a birthday party?
Birthday parties are available during Alert Level 2 but have restrictions for skills and equipment available. We will also ask you to provide a list with the names and contact details of all attendees. Please email us for info.